Privacy

Mukhtar Property Legal Services Ltd (trading as LexHavenLaw) is committed to protecting your privacy and safeguarding your personal data.

This Privacy Policy explains how LexHavenLaw, “we”, “us”, or “our” collects, uses, stores, and protects personal information provided to us through our website, communications with us, or when we provide legal services to clients or prospective clients.

This policy applies regardless of how your personal data is obtained, including through this website, email, telephone, contact forms, or any other communication channel.

Any personal data processed in accordance with this policy is controlled by Mukhtar Property Legal Services Ltd, which is the data controller for the purposes of UK data protection law.

Mukhtar Property Legal Services Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA No. 354174).

This policy may be updated from time to time, and you should review it periodically to ensure you are happy with any changes.

What Is Personal Information?

Personal information is any information that can be used to identify you, either directly or indirectly. This may include your name, contact details, immigration status, identification documents, financial information, and information about how you use our website.

When and How We Collect Personal Data

We may collect personal data in the following ways:

• When you visit our website

• When you contact us by phone, email, or contact form

• When you instruct us to provide legal services

• During client onboarding, compliance, and verification checks

• Through your interactions with our staff

• From third parties where legally permitted and required

What Personal Data We Collect

Depending on your interaction with us, we may collect and process:

• Name, occupation, and job title

• Contact details (email address, telephone number, address, postcode)

• Employment and relationship information

• Information relating to your legal matter (including immigration or property matters)

• Identification and compliance information

• Payment and billing information

• Information you voluntarily provide to us

• Website usage data and analytics

Where you provide personal data relating to another individual, we will process that data only to the extent necessary to provide legal services and in accordance with this policy.

Legal Basis for Processing Personal Data

We process personal data under one or more of the following lawful bases:

• To perform a contract or provide legal services

• To comply with legal and regulatory obligations

• For legitimate business interests

• To establish, exercise, or defend legal claims

How We Use Your Personal Information

We use personal data to:

• Provide and manage legal services

• Respond to enquiries and communicate with clients

• Meet regulatory and compliance obligations

• Improve our website and services

• Maintain internal records

• Carry out recruitment

• Send updates or legal insights (you may opt out at any time)

• Conduct market research and service development

Cookies

Cookies are small data files that help websites function effectively and provide insights into user behaviour.

We use cookies, including Google Analytics, to analyse website usage and improve user experience. Information collected is anonymised and used for statistical purposes only.

You may disable cookies through your browser settings, though doing so may limit website functionality.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. Please review their privacy policies separately.

Disclosure of Personal Information

We may disclose personal data:

• To courts, tribunals, the Home Office, or regulatory bodies

• To professional advisers and experts acting on your behalf

• Where required by law or regulation

• To trusted service providers under confidentiality agreements

We never sell or rent your personal data for marketing purposes.

Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your data, including secure cloud-based systems such as Microsoft 365, Google Drive, LEAP, Xero, and other approved platforms.

Some providers may process data outside the UK/EEA. Where this occurs, appropriate safeguards are in place to protect your data.

Despite these measures, transmitting data online carries inherent risks, and information submitted electronically is done at your own risk.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected and to meet legal and regulatory requirements. Retention periods are set out in our data retention policy.

Your Rights Under UK GDPR

You have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data (subject to legal obligations)

• Restrict processing

• Object to processing

• Request data portability

Requests should be made in writing. We aim to respond within 14 days.

If you are unhappy with how we process your data, you have the right to complain to the Information Commissioner’s Office (ICO):
https://www.gov.uk/data-protection/make-a-complaint

Marketing Communications

We may contact you with information about legal developments or our services. You can opt out at any time by:

• Emailing contact@lexhavenlaw.co.uk

• Using the unsubscribe link in emails

Data Protection

We process personal data in accordance with UK GDPR, applicable UK legislation, and our professional duties of confidentiality.

Telephone calls and electronic communications may be monitored or recorded for training, compliance, and regulatory purposes.

Contact Us

If you have any questions about this policy or how we handle your personal data, please contact:

Mukhtar Property Legal Services Ltd (trading as LexHavenLaw)
Email: contact@lexhavenlaw.co.uk