Company & Regulatory Information

LexHavenLaw is a trading name of Mukhtar Property Legal Services Ltd, a company registered in England and Wales (Company No: 16863480).

Mukhtar Property Legal Services Ltd is authorised and regulated by the Solicitors Regulation Authority (SRA No: 354174).

We are subject to the SRA Standards and Regulations, which set out the professional and ethical obligations governing our practice and the quality of service we provide to clients. These regulations can be accessed at:
www.sra.org.uk

Accuracy of Our Website Content

We make every effort to ensure that the information contained on this website is accurate and up to date. However, the law and regulatory guidance may change, and errors or omissions may occur.

The content on this website is provided for general information purposes only and does not constitute legal advice. It is not intended to replace tailored legal advice specific to your circumstances.

You should not rely on any information on this website without first seeking appropriate legal advice from us or another qualified legal professional. To the extent permitted by law, we disclaim all liability arising from reliance on the information contained on this website.

Links to Third-Party Websites

Any links to third-party websites are provided for convenience only. The inclusion of a link does not imply endorsement of the website or its content.

We have no control over, and accept no responsibility for, the content, accuracy, or availability of external websites.

Online Scams and Fraud Alerts

Online scams and fraud are increasingly common. Fraudsters may impersonate solicitors or law firms to deceive individuals into transferring money or sharing personal information.

Scams may be delivered via email, telephone calls, text messages, or post and can appear highly convincing. You should always verify any unexpected or suspicious communication, particularly requests involving payment details, bank account changes, or personal information.

If you receive any communication claiming to be from LexHavenLaw that appears suspicious, please contact us immediately using our official contact details.

If you believe you have been targeted by a scam, we strongly encourage you to report it to Action Fraud:
www.actionfraud.police.uk

Further information about scams affecting legal professionals can be found on the SRA website:
www.sra.org.uk/consumers/scam-alerts

Confidentiality

We treat all client information as confidential unless:

• You have given consent for disclosure;

• Disclosure is required or permitted by law or regulatory obligations; or

• Our Terms of Business state otherwise.

Organisations we may be required to disclose information to include (but are not limited to):

• The National Crime Agency;

• HM Revenue & Customs and other tax authorities;

• Regulatory and supervisory authorities.

Unless you instruct us otherwise, we may communicate with you by email. While we employ appropriate security measures, email communications cannot be guaranteed to be completely secure. Please inform us if you do not wish to receive information by email.

We may outsource certain administrative or support services to trusted third parties to assist us in providing efficient legal services. All such providers operate under agreements that ensure confidentiality and compliance with our legal and professional obligations. Further details are set out in our Privacy Policy.

Audits and Due Diligence

Regulatory bodies such as the SRA or the Information Commissioner’s Office may conduct audits or quality checks on our practice from time to time. This may involve reviewing client files, subject to strict confidentiality requirements.

Your file may also be reviewed as part of due diligence relating to the sale, transfer, or restructuring of our business. If you do not wish your file to be used in this way, please notify us as soon as possible.

Complaints

We are committed to providing a high standard of legal service. If you are unhappy with any aspect of our service, please contact us as soon as possible so that we can address your concerns.

Complaints should be submitted in writing and will be investigated promptly and fairly in accordance with our Complaints Procedure.

If we are unable to resolve your complaint to your satisfaction within a reasonable time (normally eight weeks), you may be entitled to refer the matter to the Legal Ombudsman.

Legal Ombudsman Contact Details

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Tel: 0300 555 0333
Website: www.legalombudsman.org.uk
Email: enquiries@legalombudsman.org.uk

Complaints to the Legal Ombudsman must usually be made:

• Within six months of our final response; and

• Within one year of the act or omission complained about, or one year from when you should reasonably have become aware of the issue.

Further details are available at www.legalombudsman.org.uk.